Privacy Policy

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At Drip Collective we are committed to providing exceptional customer service to ensure a positive shopping experience for our valued customers. This Customer Care Policy outlines our commitment to addressing your queries, concerns, and feedback promptly and effectively.

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1. Customer Support Channels:​

  • Email Support: You can reach us at [dripcollectivestore@gmail.com] for assistance. We strive to respond to all email inquiries within 24 hours.

  • Instagram chat support, you can reach us (@dripcollective_)

 

2. Business Hours: Our customer support services are available during the following business hours:

  • Monday to Friday: 9:00 AM to 6:00 PM (UK)

  • Saturday and Sunday: Closed

Privacy
& Safety

1. Information We Collect:

a. Personal Information:

  • We may collect personal information such as your name, email address, and contact details when you register or interact with our website.

b. Non-personal Information:

  • We may automatically collect non-personal information, such as browser type, device information, and IP address, to improve our website's functionality and user experience.

2. How We Use Your Information:

a. Personalization:

  • We use your information to personalize your experience on our website and provide you with relevant content and services.

b. Communication:

  • We may use your contact information to send you updates, newsletters, and promotional materials. You can opt-out of these communications at any time.

c. Improvement of Services:

  • We analyze user behavior and feedback to enhance our website, products, and services.

3. Information Sharing:

a. Third-Party Partners:

  • We may share your information with trusted third-party partners who assist us in providing and improving our services. These partners are bound by confidentiality agreements.

b. Legal Compliance:

  • We may disclose your information if required by law or in response to a legal request.

4. Data Security:

  • We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

5. Cookies:

  • We use cookies to enhance your browsing experience and collect information about how you use our website. You can manage your cookie preferences through your browser settings.

6. Children's Privacy:

  • Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

7. Changes to the Privacy Policy:

  • We reserve the right to update this Privacy and Safety Policy. Please check this page periodically for changes. Your continued use of our website signifies your acceptance of the updated policy.

About Delivery

How long will delivery take?

. Items in the fast delivery section will take 1-2 days

. Other items with standard delivery can take 7-12 working days

About Returns

Can I return my order?

We comply with government standards with our policy on returns. If you would like to make a return or an exchange you must contact us within 7 days of receiving you order, the item then must be returned within 30 days of you receiving.   

After contacting us notifying us of your return or exchange. Sending the item back will be at YOUR OWN COST. Once you have sent the item you will need to provide the receipt that accompanied your order. 
Goods must be returned in original packaging and unworn. Products are strictly examined before refunds are processed.